Categories: Loyalty & PromotionOnline OrderingPoint of Sale

Myrtle Ave. Bagels: From Cash Register to Digital Excellence with Vouch POS

A deep dive into how a modern restaurant POS system transformed a cherished bagel shop, making operations smoother, customers happier, and profits healthier, all without losing the authentic Brooklyn vibe.

Myrtle Ave. Bagels, a neighborhood favorite in Brooklyn, decided it was time to level up from old-school cash registers to the all-in-one Vouch Restaurant POS, keeping things fresh while still serving up the same local love.

This transformation has resulted in streamlined operations, enhanced customer experience, increased revenue streams, and significant operational efficiencies.

This case study explores the nine key areas where Vouch quick service restaurant POS has revolutionized Myrtle Ave. Bagels’ business operations, making them a standout quick service restaurant in the competitive food scene.

The Challenge: Fast-Paced Market Demands Modern Solutions

Myrtle Ave. Bagels had always been about good food, good vibes, and community love. But behind the counter, they were still relying on old-school cash registers and manual processes, which sometimes slowed things down during those busy morning rushes.

Relied on traditional cash registers and manual processes.
Experienced operational bottlenecks slowing service.
Increased potential for human errors in orders and transactions.
Limited ability to compete with other quick-service restaurants.
Needed a solution to manage both in-store and online operations efficiently.

It became clear they needed one solid system that could handle everything, from the folks walking in for their morning bagel to the neighbors ordering online from their couch.

Growth wasn’t just about moving faster, it was about keeping service smooth, keeping mistakes low, and making sure every customer felt the same Brooklyn love whether they showed up in person or clicked ‘order now.’

The Solution: 9 Game-Changing Features for Modern Bagel Operations

1. Lightning-Fast Operations with Zero Errors

The Transformation: Switching from old-school manual ticket systems to quick-service POS of Vouch was a total game-changer for Myrtle Ave. Bagels. Now, even when Brooklyn mornings and lunch rushes get wild, orders fly smooth and fast.

The system’s super easy to use and built tough, so all those little headaches that used to slow things down? Gone.

They can finally just focus on what they do best, serving up bagels with love to their neighborhood.

Key Benefits:

Eliminated Manual Tickets: Staff no longer need to write orders by hand during the hectic morning rush, reducing transaction time and eliminating illegible handwriting issues
Zero Transaction Errors: The digital system ensures accurate order entry, preventing costly mistakes that previously occurred with manual processes during peak commuter hours
Lightning-Fast Processing: Transactions that once took several minutes now complete in seconds, crucial for serving time-conscious customers
Increased Tip Collection: The streamlined checkout process and integrated tip prompts have led to higher tip amounts by 12%, boosting staff satisfaction and retention in today's competitive job market

Impact: The impact has been clear: morning commuters get their orders faster, staff handle the busiest rushes with ease, and the shop moves more transactions than ever before, all adding up to a noticeable boost in daily revenue.

2. Commission-Free Online Ordering with On-Demand Delivery

The Innovation: With commission-free restaurant online ordering system of Vouch POS teamed up with DoorDash Drive, Myrtle Ave. Bagels found a whole new way to spread the bagel love across Brooklyn.

Now they can reach neighbors all over the borough without the hassle (or expense) of running their own delivery fleet, just more bagels, more smiles, and more reasons for Brooklyn to keep coming back.

Key Benefits:

Commission-Free Online Ordering: Unlike many platforms, Vouch POS provides commission-free online ordering, allowing Myrtle Ave. Bagels to keep more profit from each sale.
DoorDash Drive Integration: Professional drivers are automatically dispatched for deliveries throughout the area, ensuring reliable and timely service.
Real-Time Order Management: Staff can manage both in-store and delivery orders from a single interface during busy periods.
Expanded Market Reach: The delivery option allows Myrtle Ave. Bagels to serve customers throughout diverse neighborhoods leading to an increase of 9.5% in its overall customer base in the last two months.

Impact: The business has expanded its customer base significantly, with delivery orders representing a substantial portion of daily sales. This has been particularly valuable during peak breakfast hours when in-store capacity is limited.

3. Branded Mobile Applications for Brooklyn's Tech-Savvy Customers

The Digital Presence: Vouch POS hooked Myrtle Ave. Bagels up with a branded mobile ordering app for both iOS and Android, giving the tech-savvy neighbors of Brooklyn an easy way to order straight from their phones and stay connected to the bagel shop they love.

Customer Benefits:

Convenient Ordering: Brooklyn customers can browse the full menu, customize orders, and place them from anywhere in the borough. This also helps in getting more loyal customers.
Order Ahead Functionality: Busy Brooklyn commuters can order in advance and pickup at their convenience, reducing wait times
Repeat Order Functionality: Loyal customers can repeat their orders with one click without going through whole menu again and selecting regular items
Seamless Integration: Orders placed through the mobile app integrate directly with the bagel shop POS system, ensuring smooth operations and order handling capacity.

Impact: With their own mobile apps, Myrtle Ave. Bagels made it easier than ever for Brooklyn neighbors to grab their favorites on the go. The mobile app has become a significant order channel, particularly popular among Brooklyn’s younger demographic.

4. Built-in Loyalty & Rewards Program

The Customer Retention Strategy: A real game-changer has been the built-in restaurant loyalty and rewards system. With the old cash register, this wasn’t even possible, but now, Myrtle Ave. Bagels can keep their Brooklyn regulars coming back for more, in a food scene where loyalty means everything.

System Features:

Effortless Setup: The loyalty program was activated immediately upon POS installation with no additional hardware or software required
Real-Time Point Display: The customer-facing display shows loyalty points and balances as items are added to the cart, creating transparency Brooklyn customers appreciate
Automatic Point Calculation: Points are automatically awarded and tracked without staff intervention
Flexible Reward Structure: Myrtle Ave. Bagels can customize point values, reward tiers, and special promotions for different Brooklyn neighborhoods easily as they need.
Customer Engagement: The visible points system encourages customers to complete purchases and return more frequently

Impact: Customer retention has improved significantly, with regular Brooklyn customers visiting more frequently to earn and redeem rewards. The transparency of the system builds trust and encourages larger orders.

5. Cash Discount Program for Win-Win Savings

The Smart Financial Strategy: Vouch POS enabled Myrtle Ave. Bagels to implement a cash discount program that benefits both the business and Brooklyn customers while encouraging cash payments.

How It Works:

Processing Fee Savings: The business saves on credit card processing fees for card transactions by passing it to customers.
Customer Discounts: Cash-paying customers receive immediate discounts on their purchases, particularly appreciated by Brooklyn's budget-conscious residents
Automatic Calculation: The bagel shop POS system automatically applies the appropriate discount when cash is selected as the payment method
Transparent Pricing: Customers can see both the regular price and cash discount price clearly displayed
Improved Cash Flow: Increased cash transactions improve daily cash flow and reduce dependency on payment processors

Impact: The program has successfully increased cash payments while providing tangible savings to price-conscious Brooklyn customers. This has resulted in improved profit margins on both transactions.

6. Dynamic Digital Menu Boards Across Six Displays

The Visual Revolution: With six digital menu boards up and running, Myrtle Ave. Bagels has totally transformed how customers order, making it faster, smoother, and way more fun, while giving the team the flexibility to keep things running like clockwork during those busy Brooklyn rushes.

Key Advantages:

Real-Time Updates: Menu items, prices, and Brooklyn neighborhood specials can be updated instantly across all displays from a central location
Enhanced Customer Experience: High-resolution displays make it easier for customers to browse the menu while waiting in line during busy Brooklyn rush hours
Seasonal Flexibility: Menu boards can be quickly updated for seasonal items, daily specials, or Brooklyn-themed promotional offers
Reduced Printing Costs: No more printed menu updates or special promotional materials
Professional Appearance: The modern digital displays enhance the overall aesthetic of the restaurant, matching Brooklyn's evolving food scene

Impact: Brooklyn customers make ordering decisions more quickly, staff spend less time explaining menu options, and the restaurant maintains a modern, professional appearance that attracts new customers exploring Brooklyn’s food scene.

7. One-Click Item Management Across All Channels

Streamlined Inventory Control: The ability to instantly remove sold-out items across all ordering platforms has revolutionized inventory management for Myrtle Ave. Bagels. A total lifesaver during Brooklyn’s hectic rushes. It keeps things smooth, customers happy, and the team stress-free, no matter how crazy the morning gets.

Key Features:

Single-Click Removal: When an item sells out, staff can remove it from all ordering channels (in-store POS, online ordering, mobile app, and third-party platforms) with just one click
Real-Time Synchronization: The change instantly reflects across all platforms, preventing customer disappointment from ordering unavailable items
Automatic Restoration: Items can be quickly restored across all channels when restocked
Staff Efficiency: No need to manually update multiple systems or remember to change availability on different platforms
Customer Satisfaction: Brooklyn customers don't encounter the frustration of ordering items that aren't available

Impact: This feature has eliminated the common problem of customers ordering sold-out items through different channels, reducing complaints and improving the overall customer experience. Staff efficiency has increased dramatically as they no longer need to manage inventory across multiple systems.

8. Comprehensive Third-Party Integration: One POS for All Orders

Unified Order Management: Myrtle Ave. Bagels now receives all orders whether from in-store, their website, mobile app, or third-party delivery platforms directly through their Vouch POS system in a unified window, eliminating the need for multiple tablets cluttering their workspace.

Integration Benefits:

Single Order Stream: All orders from Grubhub, Uber Eats, DoorDash, and other platforms flow directly into the POS system. The order taking efficiency has improved by 8%
Eliminated Tablet Chaos: No more multiple tablets taking up counter space and creating confusion during busy Brooklyn rush periods
Unified Menu Management: Menu changes sync automatically across all third-party platforms, ensuring consistent pricing and availability
Streamlined Operations: Kitchen staff only need to monitor one system instead of juggling multiple devices
Reduced Errors: Single-system management reduces the chance of missing orders or processing errors
Menu Synchronization: When Myrtle Ave. Bagels updates their menu, prices, or item descriptions, changes automatically sync across all connected platforms

Impact: The workspace is now cleaner and more organized, staff efficiency has improved dramatically, and there’s been a significant reduction in missed or delayed orders. Menu consistency across all platforms has enhanced the brand experience for Brooklyn customers of Myrtle Ave. Bagels regardless of how they choose to order.

9. Comprehensive Advanced Reporting and Analytics

Data-Driven Decision Making: Thanks to advanced reporting and analytics of Vouch restaurant POS, the owner at Myrtle Ave. Bagels now has a clear, real-time view of how things are running in Brooklyn, like a window into their business they never had before.

Real-Time Sales Data: Owners can monitor sales performance throughout Brooklyn’s various rush periods from anywhere
Product Performance: Detailed insights into which bagel varieties and items are most popular among Brooklyn customers
Staff Performance: Track individual staff productivity and transaction efficiency during peak hours
Customer Patterns: Understand Brooklyn-specific peak hours, popular items, and neighborhood customer preferences

Comprehensive Financial Reports: Daily, weekly, and monthly financial summaries with detailed breakdowns
Inventory Management: Track ingredient usage and identify trends to optimize ordering for Brooklyn suppliers
Labor Cost Analysis: Monitor staff costs relative to sales performance in Brooklyn’s competitive wage market
Comparative Analysis: Compare performance across different time periods and identify Brooklyn-specific trends
Tax Preparation: Simplified tax reporting with detailed transaction records for New York tax requirements

Off-Site Monitoring: Owners can oversee operations even when not physically present at the Brooklyn location
Quick Decision Making: Access to real-time data enables immediate responses to operational needs
Strategic Planning: Historical data supports informed decisions about staffing for Brooklyn’s unique traffic patterns, inventory, and promotions

Impact: The owner can now easily make data-driven decisions that have optimized staffing schedules for Brooklyn’s unique customer patterns, improved inventory management with local suppliers, and identified the most profitable menu items and time periods.

The Results: Measurable Business Transformation in Brooklyn

The implementation of Vouch POS has delivered transformative results across all aspects of Myrtle Ave. Bagels’ operations:

Transaction times reduced from minutes to seconds, crucial for Brooklyn’s fast-paced environment
Zero manual errors reported during the last 60 days of rush-hour operations.
Staff now handles 8% more orders per hour, improving output and reducing customer wait times.

New revenue streams through commission-free online ordering and delivery services throughout Brooklyn have increased sales by 21%.
Increased average transaction values by 15% through loyalty programs
Higher tip collection rates benefiting staff in Brooklyn’s competitive job market

Multiple ordering channels (in-store, online, mobile app) catering to Brooklyn’s diverse customer preferences
Average wait time during peak hours has dropped from 9 minutes to just under 4 minutes.
Transparent loyalty program with visible rewards that Brooklyn customers appreciate

Reduced processing fees through cash discount program
Eliminated printing costs for menu updates
Commission-free online ordering keeping more profit in-house
Improved inventory tracking helped reduce overstock spoilage by 15%.

Managers access real-time sales segmented data, helping optimize staffing and promotions.
Seasonal items are now rotated based on weekly trend reports, reducing waste and boosting sales.
Customer purchase trends (like rising demand for vegan options) have led to menu adjustments that increased sales of targeted items by 12%.

Onward and upward in Brooklyn’s Food Scene

Myrtle Ave. Bagels didn’t just upgrade their tech, they leveled up their whole game. With Vouch POS in their corner, everything from taking orders to tracking inventory runs smoother, faster, and way more efficiently.

It’s helped them become a standout in Brooklyn’s fast-moving food scene, and customers (and staff) are feeling the difference.

What’s made it click? A system that actually grows with them.

Vouch gives them the flexibility to evolve, whether it's opening earlier, adding new items, or scaling to meet the rush without chaos. And those little wins, like fewer mistakes, faster lines, and bigger tips are stacking up in a big way.

If you're running a quick-service spot and wondering if it’s time to make a move, Myrtle Ave. Bagels' story says it all: modern POS tech can be a total game-changer. Think commission-free online orders, seamless third-party delivery, and stress-free inventory tools, all in one place.

Ready to give your shop the upgrade it deserves? Schedule a demo and let Vouch POS show you how it’s done.

Popular Blogs