Why Bagel Market NYC Switched to Vouch POS from Toast

Brief Overview

Bagel Market’s journey began with a deep passion for authentic New York bagels and an unwavering commitment to quality. What started as a small, local neighborhood shop has since evolved into a cherished community hub.

Today, it stands as a place where people from all walks of life gather to enjoy delicious, hand-rolled, kettle-boiled bagels while building connections and making memories.

The team prioritizes only the finest ingredients to ensure that each bagel meets the highest standards. From the hand-rolling process to the kettle-boiling and final baking, every step is carefully executed to preserve the authentic New York flavor that Bagel Market is known for. The result is a perfectly baked bagel that offers an unforgettable taste, one bite at a time.

Bagel Market continues to be more than just a place to grab a bite, it’s a destination where tradition, quality, and community come together to create a truly unique experience.

Result

Uniform menu across all the locations

Same menu everywhere you go

Reduced Cost

Savings on credit card processing and subscription fees

Better Control / Personalised Support

Enhanced control backed by dedicated, personalized assistance

Challenges faced

Solution Vouch POS gave

Vouch POS provided an all-in-one system that gave all orders in a single POS view, streamlined operations, from order management to reporting, reducing the need for multiple software solutions.

vouch all in one pos solution for bagel market ny

Minimal Hardware

Our space efficient all-in-one hardware named Vouch Compact comes with a customer display that provides real-time order confirmations and payment information, greatly enhancing overall customer satisfaction.

Quick Order Processing

The overall order processing time was reduced to 40 seconds, including the credit card processing time. This led to quick order turnaround, enhanced customer satisfaction, and improved service efficiency.

Centralized Menu Control

Menus for multiple platforms and locations can be managed easily from headquarters with our master menu feature leading to the same prices and offers. With the unified menu across all the 5 locations of Bagel market, it became easier for the staff to manage complex menu updates.

Contact Sales

Branded Mobile App

Unified Ticket View

Bagel Market now enjoys a seamless experience with Vouch POS’s Unified Ticket View, allowing staff to access all order details in one place. This streamlined process ensures faster and more accurate service for customers.

Personalized Loyalty

With the loyalty program of Vouch POS, Bagel Market got the flexibility of creating personalized loyalty offers based on their customers preferences and purchasing habits. It helped them enhance customer retention and drive repeat business.

Customized features

Vouch POS provided several feature customizations, enhancing operational efficiency and streamlining processes at Bagel Market. These tailored solutions allowed for smoother workflows and a more personalized customer experience.

Branded Mobile App

The new Branded Mobile App allows Bagel Market to engage directly with customers, offering an intuitive platform for ordering and loyalty tracking. This strengthens their connection with customers on-the-go.

Cloud Based (works offline too)

Vouch POS offers Bagel Market the reliability of a cloud-based system, ensuring continuous operation even during internet disruptions. The offline functionality guarantees smooth service no matter the circumstances.

Extensive Reporting

Bagel Market leverages Vouch POS’s extensive reporting features to gain deep insights into sales, orders, and customer behavior. These data-driven reports help optimize operations and improve decision-making.