Discover how a bustling New York bagel chain transformed its operations across five locations using Vouch POS after switching from Toast to streamline orders, payments, loyalty, and delivery. The result: faster service, increased tips, and smoother multi-channel management-all from one powerful quick service restaurant POS system.
In the fast-paced world of food service, efficiency, accuracy, and customer experience are everything.
We recently partnered with a popular bagel chain in New York, rolling out our powerful restaurant POS system across their five bustling locations.
What followed was a transformation in the way they handled orders, payments, kitchen communication, loyalty, and operations—without disrupting their flow.
Here’s an in-depth look at the full stack of features they’re using and the customizations we implemented to optimize their business.
At each cashier station, we installed a sleek 15.6” all-in-one POS terminal, paired with a 7” customer-facing touchscreen. This dual-display setup allows for full transparency and real-time customer interaction. The payment terminal is directly connected to the restaurant POS, enabling customers to:
No extra taps, no manual triggers—payment is automatically prompted as soon as the order is placed. This streamlined flow significantly reduces transaction time.
We also optimized the tip prompt to appear after payment, rather than before. In high-volume environments, pre-payment tipping can cause unnecessary delays.
Post-payment prompts improve speed while maintaining (and even increasing) tip revenue. Analytics confirmed that tips increased when prompted after payment, likely due to the positive service impression left at the end of the interaction.
Speed and accuracy at the counter are critical in high-traffic environments, especially the ones who process 300 –500 tickets a day. That’s why we tailored the Vouch quick service restaurant POS system to help staff take orders faster, with minimal taps and zero confusion.
The POS interface was customized for speed
For a high-traffic operation like the one at this bagel chain, efficient kitchen communication is critical.
We implemented smart routing for each item and modifier:
Each station prints customized receipts:
Our restaurant online ordering system and branded mobile app ordering is built into POS, not a separate system. All the tickets appear in a single window, so the staff does not have to juggle between orders across multiple platforms.
Adding to this, it gets much easier:
The system highlights online orders in orange on the POS, with corresponding pickup/delivery times and customer info printed on receipts. Each location’s app home screen is customizable—e.g., coffee can be featured in one store while bagels take priority in another.
In a competitive market, repeat business is gold. Our integrated restaurant loyalty program made it effortless for the customers to earn rewards and stay engaged— no friction, just consistent value across every touchpoint.
Loyalty is embedded across all channels:
With our SMS campaign automation, customers are notified when:
Customers can check points via the app, website, or QR code on the receipt.
Gift cards remain one of the most effective tools for driving both new and repeat business.
To support this, we built a fully integrated gift card system that fits naturally into the customer’s journey. It’s fast, flexible, and designed to boost revenue without adding complexity.
Gift cards are fully integrated:
We integrated Uber Eats, DoorDash, and Grubhub directly into the quick service restaurant POS, eliminating the need for additional tablets.
Orders are injected straight into the kitchen flow.
Not only are third-party orders seamlessly integrated into the POS system, but the menus across all platforms remain perfectly synchronized.
Any updates to the menu can be made directly from the POS with a single click, eliminating the need to log into each third-party portal separately.
This streamlines operations, saves valuable time, and ensures consistency across all ordering channels. Additionally, the status of each platform—such as availability or temporary deactivation—can be managed directly from within the POS system.
No more jumping between screens or checking multiple devices—just one system to rule them all.
Efficient staff management is the backbone of any restaurant. That’s why we equipped the system with built-in tools that simplify scheduling, track labor costs, and enforce role-based controls—ensuring the right people have access to the right functions at the right time.
It’s all about empowering teams while maintaining accountability and control.
Each employee is issued a unique PIN with role-based access control:
*Figures are for illustrative purposes only.
Restaurant owners need visibility into their spending—but not every business has the time or resources for complex accounting software.
Managing expenses shouldn’t require a full ERP. That’s why we designed a straightforward, in-POS expense tracking module that fits seamlessly into daily operations:
This gives owners a clear view of weekly expenses vs sales, helping keep spending in check without complex software.
For fast-paced, multi-location operations, decisions can’t wait for end-of-day reports.
That’s why we built a mobile reporting app that puts critical performance data in the hands of owners—anytime, anywhere.
Our mobile reporting app gives owners instant access to key performance metrics:
What this bagel chain achieved wasn’t just an upgrade, it was a complete operational reset. By replacing patchwork solutions with a Vouch restaurant POS system, they moved from reactive problem-solving to proactive growth.
Every part of the business, be it front-of-house, kitchen, online, and back office, they now run in sync, with speed and precision that matches the energy of New York mornings.
Across all five locations, the transformation was clear:
For this brand, Vouch POS didn’t just support their operations—it became a competitive advantage.
Smit Nebhwani is a tech entrepreneur with expertise in successfully building SAAS based products. Boasting over a decade of experience in the startup sector, he takes pleasure in sharing valuable insights on all facets of SAAS products. His extensive experience in the digital signage sector has established him as a reputable authority in the industry, and he channels this expertise through some valuable content. In his free time, Smit enjoys music, travelling and spending time with his family.
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