In This Post
Myrtle Ave. Bagels, a neighborhood favorite in Brooklyn, decided it was time to level up from old-school cash registers to the all-in-one Vouch Restaurant POS, keeping things fresh while still serving up the same local love.
This transformation has resulted in streamlined operations, enhanced customer experience, increased revenue streams, and significant operational efficiencies.
This case study explores the nine key areas where Vouch quick service restaurant POS has revolutionized Myrtle Ave. Bagels’ business operations, making them a standout quick service restaurant in the competitive food scene.
The Challenge: Fast-Paced Market Demands Modern Solutions
Myrtle Ave. Bagels had always been about good food, good vibes, and community love. But behind the counter, they were still relying on old-school cash registers and manual processes, which sometimes slowed things down during those busy morning rushes.
- Relied on traditional cash registers and manual processes.
- Experienced operational bottlenecks slowing service.
- Increased potential for human errors in orders and transactions.
- Limited ability to compete with other quick-service restaurants.
- Needed a solution to manage both in-store and online operations efficiently.
It became clear they needed one solid system that could handle everything, from the folks walking in for their morning bagel to the neighbors ordering online from their couch.
Growth wasn’t just about moving faster, it was about keeping service smooth, keeping mistakes low, and making sure every customer felt the same Brooklyn love whether they showed up in person or clicked ‘order now.’
1. Lightning-Fast Operations with Zero Errors
The Transformation: Switching from old-school manual ticket systems to quick-service POS of Vouch was a total game-changer for Myrtle Ave. Bagels. Now, even when Brooklyn mornings and lunch rushes get wild, orders fly smooth and fast.
The system’s super easy to use and built tough, so all those little headaches that used to slow things down? Gone.
They can finally just focus on what they do best, serving up bagels with love to their neighborhood.
Impact: The impact has been clear: morning commuters get their orders faster, staff handle the busiest rushes with ease, and the shop moves more transactions than ever before, all adding up to a noticeable boost in daily revenue.
2. Commission-Free Online Ordering with On-Demand Delivery
The Innovation: With commission-free restaurant online ordering system of Vouch POS teamed up with DoorDash Drive, Myrtle Ave. Bagels found a whole new way to spread the bagel love across Brooklyn.
Now they can reach neighbors all over the borough without the hassle (or expense) of running their own delivery fleet, just more bagels, more smiles, and more reasons for Brooklyn to keep coming back.
Impact: The business has expanded its customer base significantly, with delivery orders representing a substantial portion of daily sales. This has been particularly valuable during peak breakfast hours when in-store capacity is limited.
3. Branded Mobile Applications for Brooklyn’s Tech-Savvy Customers
The Digital Presence: Vouch POS hooked Myrtle Ave. Bagels up with a branded mobile ordering app for both iOS and Android, giving the tech-savvy neighbors of Brooklyn an easy way to order straight from their phones and stay connected to the bagel shop they love.
Impact: With their own mobile apps, Myrtle Ave. Bagels made it easier than ever for Brooklyn neighbors to grab their favorites on the go. The mobile app has become a significant order channel, particularly popular among Brooklyn’s younger demographic.
4. Built-in Loyalty & Rewards Program
The Customer Retention Strategy: A real game-changer has been the built-in restaurant loyalty and rewards system. With the old cash register, this wasn’t even possible, but now, Myrtle Ave. Bagels can keep their Brooklyn regulars coming back for more, in a food scene where loyalty means everything.
Impact: Customer retention has improved significantly, with regular Brooklyn customers visiting more frequently to earn and redeem rewards. The transparency of the system builds trust and encourages larger orders.
5. Cash Discount Program for Win-Win Savings
The Smart Financial Strategy: Vouch POS enabled Myrtle Ave. Bagels to implement a cash discount program that benefits both the business and Brooklyn customers while encouraging cash payments.
Impact: The program has successfully increased cash payments while providing tangible savings to price-conscious Brooklyn customers. This has resulted in improved profit margins on both transactions.
6. Dynamic Digital Menu Boards Across Six Displays
The Visual Revolution: With six digital menu boards up and running, Myrtle Ave. Bagels has totally transformed how customers order, making it faster, smoother, and way more fun, while giving the team the flexibility to keep things running like clockwork during those busy Brooklyn rushes.
Impact: Brooklyn customers make ordering decisions more quickly, staff spend less time explaining menu options, and the restaurant maintains a modern, professional appearance that attracts new customers exploring Brooklyn’s food scene.
7. One-Click Item Management Across All Channels
Streamlined Inventory Control: The ability to instantly remove sold-out items across all ordering platforms has revolutionized inventory management for Myrtle Ave. Bagels. A total lifesaver during Brooklyn’s hectic rushes. It keeps things smooth, customers happy, and the team stress-free, no matter how crazy the morning gets.
Impact: This feature has eliminated the common problem of customers ordering sold-out items through different channels, reducing complaints and improving the overall customer experience. Staff efficiency has increased dramatically as they no longer need to manage inventory across multiple systems.
8. Comprehensive Third-Party Integration: One POS for All Orders
Unified Order Management: Myrtle Ave. Bagels now receives all orders whether from in-store, their website, mobile app, or third-party delivery platforms directly through their Vouch POS system in a unified window, eliminating the need for multiple tablets cluttering their workspace.
Impact: The workspace is now cleaner and more organized, staff efficiency has improved dramatically, and there’s been a significant reduction in missed or delayed orders. Menu consistency across all platforms has enhanced the brand experience for Brooklyn customers of Myrtle Ave. Bagels regardless of how they choose to order.
9. Comprehensive Advanced Reporting and Analytics
Data-Driven Decision Making: Thanks to advanced reporting and analytics of Vouch restaurant POS, the owner at Myrtle Ave. Bagels now has a clear, real-time view of how things are running in Brooklyn, like a window into their business they never had before.
- Mobile App Analytics:
- Real-Time Sales Data: Owners can monitor sales performance throughout Brooklyn’s various rush periods from anywhere
- Product Performance: Detailed insights into which bagel varieties and items are most popular among Brooklyn customers
- Staff Performance: Track individual staff productivity and transaction efficiency during peak hours
- Customer Patterns: Understand Brooklyn-specific peak hours, popular items, and neighborhood customer preferences
- Back Office Reporting:
- Comprehensive Financial Reports: Daily, weekly, and monthly financial summaries with detailed breakdowns
- Inventory Management: Track ingredient usage and identify trends to optimize ordering for Brooklyn suppliers
- Labor Cost Analysis: Monitor staff costs relative to sales performance in Brooklyn’s competitive wage market
- Comparative Analysis: Compare performance across different time periods and identify Brooklyn-specific trends
- Tax Preparation: Simplified tax reporting with detailed transaction records for New York tax requirements
- Remote Management Benefits:
- Off-Site Monitoring: Owners can oversee operations even when not physically present at the Brooklyn location
- Quick Decision Making: Access to real-time data enables immediate responses to operational needs
- Strategic Planning: Historical data supports informed decisions about staffing for Brooklyn’s unique traffic patterns, inventory, and promotions
Impact: The owner can now easily make data-driven decisions that have optimized staffing schedules for Brooklyn’s unique customer patterns, improved inventory management with local suppliers, and identified the most profitable menu items and time periods.
The Results: Measurable Business Transformation in Brooklyn
The implementation of Vouch POS has delivered transformative results across all aspects of Myrtle Ave. Bagels’ operations:
- Operational Efficiency:
- Transaction times reduced from minutes to seconds, crucial for Brooklyn’s fast-paced environment
- Zero manual errors reported during the last 60 days of rush-hour operations.
- Staff now handles 8% more orders per hour, improving output and reducing customer wait times.
- Revenue Growth:
- New revenue streams through commission-free online ordering and delivery services throughout Brooklyn have increased sales by 21%.
- Increased average transaction values by 15% through loyalty programs
- Higher tip collection rates benefiting staff in Brooklyn’s competitive job market
- Customer Experience:
- Multiple ordering channels (in-store, online, mobile app) catering to Brooklyn’s diverse customer preferences
- Average wait time during peak hours has dropped from 9 minutes to just under 4 minutes.
- Transparent loyalty program with visible rewards that Brooklyn customers appreciate
- Cost Management:
- Reduced processing fees through cash discount program
- Eliminated printing costs for menu updates
- Commission-free online ordering keeping more profit in-house
- Improved inventory tracking helped reduce overstock spoilage by 15%.
- Business Intelligence:
- Managers access real-time sales segmented data, helping optimize staffing and promotions.
- Seasonal items are now rotated based on weekly trend reports, reducing waste and boosting sales.
- Customer purchase trends (like rising demand for vegan options) have led to menu adjustments that increased sales of targeted items by 12%.
