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It’s a no brainer that the hospitality industry thrives on quality food and excellent customer service.
To achieve that restaurants are always on the lookout of ways to get better and grow everyday.
That being said, there are so many Point of Sale systems available to choose from.
How will a restaurant know which one is best for them?
Choosing a long standing player in the industry would be an obvious choice, but would it be the right one?
So, to make it easier for you to decide if Vouch POS is right for you, we have prepared a list of our standout features of our point of sale system that make us different or worthy of your attention.
The features of restaurant POS system have been designed and implemented keeping lots of minute yet important details in mind for both the restaurants as well as the customers.
Dive in to See What Makes Vouch POS Different from Others
1. Get all tickets on a single screen
Think of the dinner rush at your restaurant. Orders are flying in from every direction – Dine-In, Takeaway, and Delivery.
Your staff is overwhelmed, trying to juggle tickets from different sources.
Mistakes are prone to occur in this scenario. A customer desperately waiting for his favourite double cheese pizza would be disappointed when he is served with beef pepperoni pizza instead.
Surely they won’t be coming back again!
A different scenario. With Vouch restaurant POS system, you introduce a solution that consolidates all tickets onto a single screen.
Every order, no matter where it comes from, is right there in one place.
Your staff isn’t scrambling anymore. They see Dine-In, Takeaway, and Delivery orders all at once.
This unified view transforms your restaurant’s operations. These tickets are instantly reflected on the KDS, so the kitchen staff prepared them accordingly.
Your front facing and the kitchen team moves with confidence, knowing exactly what to prepare and serve next.
They have more time to engage with diners, ensuring orders are perfect and the customer service is top notch.
Ticket Filters by date or order status
With Vouch POS, you can quickly filter your tickets by order status or date range. No need to go through piles of tickets to find what you need. The system does it all with just a few clicks.
Let’s say you are running a busy cafe and you need to find a specific ticket from last Tuesday.
Instead of searching through a stack of paper tickets (which usually people tend to do), you simply log into Vouch POS.
You select the date of last Tuesday. Instantly, all tickets from that day appear.
Or, suppose you want to check the status of an order. You can filter by order status.
In seconds, you see all open, settled, void or completed orders. This makes managing your business smoother and more efficient.
Like any other restaurant, you need to review all completed orders at the end.
Instead of manually sorting through every ticket, you simply select the ‘completed’ status filter and set the date range of the past month.
Instantly, you have all the relevant tickets in front of you, neatly organised and easy to access.
Vouch POS clearly makes managing orders efficient and stress-free.
Easy ticket search via customer name or mobile number
Ticket search could become a huge task with hundreds of orders processed everyday.
With the ability to search tickets based on customer name or mobile number, it becomes a 2 second task.
Imagine a long standing customer of yours has a nut allergy. He would definitely find it frustrating and futile to inform you about it every time he places an order.
With Vouch POS, when a customer visits for the first time, they provide their phone number along with essential information such as their nut allergy, vegan, lactose intolerant or anything for that matter.
This information is then securely stored in the system for future orders henceforth.
As soon as you enter their phone number to take an order, all their order preferences are displayed in their profile.
On subsequent visits, you already have the customer’s details, eliminating the need to repeat the same process each time.
This approach can save up to 30% of the time for both the restaurant and the customer eliminating the confusion and setbacks.
Recall Tickets
With Vouch POS, processing refunds and editing past orders is a breeze.
Simply use the recall ticket option to reopen any ticket and make the necessary changes. It’s quick and easy.
For instance, if a customer requests a refund for an order from last week, you can effortlessly find and reopen that ticket. Issue the refund, update any details, and save. The entire process is simple and hassle-free.
This feature allows you to manage refunds and edits smoothly, ensuring customer satisfaction. Handling past orders has never been easier, giving you more time to focus on growing your business.
Vouch POS streamlines the process of handling refunds and edits, keeping your customers happy and your operations running efficiently.
2. Multi-column Modifiers
Not many restaurant POS systems offer this feature. Customizing a single menu item can take a lot of time for staff.
They often need to browse through many screens, depending on the add-ons and customizations.
Imagine there’s a long queue, and it takes 5 minutes to punch in one order. Both staff and customers get frustrated. Customers want to order a pizza but hesitate because of all the topping options.
Traditionally, you might see separate screens for each topping category. This makes it overwhelming to build your perfect order.
Our system simplifies this. All the toppings are displayed on a single, easy-to-navigate screen. Customizing your pizza becomes a breeze, with no confusion about where to find your favorite options!
The time it takes to place an order is cut in half. This is a huge relief for everyone—the restaurant staff and the customers.
3. Dependent Modifier
10″ Pizza have a different toppings price
12″ Pizza have a different toppings price
In the context of a Multi-Column modifier in a restaurant POS system, a dependent modifier refers to an option or choice that is influenced by another selection within the same group of modifiers.
This means that the availability or applicability of one modifier depends on what has been chosen in a previous column.
A dependent modifier in multi-column modifiers helps restaurants by providing a structured and intuitive way to customize orders.
For example, in a pizza customization menu, the first column might allow you to choose the size of the pizza (small, medium, large). The second column could then offer options like types of crust (thin, thick), and the third column might list toppings (pepperoni, mushrooms, etc.).
Here, the toppings available for selection in the third column could depend on the size of the pizza chosen in the first column.
If the customer selects a large pizza, they may see different topping options compared to if they selected a small pizza.
This system makes things easier for restaurants because it streamlines the ordering process and ensures accuracy in customization.
It prevents staff from choosing incompatible combinations of modifiers, reducing errors in order preparation.
By structuring modifiers in this dependent manner, POS systems help restaurants manage complex orders efficiently and satisfy customer preferences accurately.
4. ½ and ½ pizza matrix
Often taking or placing orders for a ½ and ½ pizza can be a task owing to the complexities of the system to take orders.
With the selections of the base, the size, the toppings and the cook type, it gets difficult to place an order.
Owing to the amount of pizza consumption that is happening in the US, a pizzeria ought to have a system that helps taking quicker orders.
In the case of restaurant self-ordering kiosks, it needs to be easy and simple for the customers to place orders.
Sharing a pizza with a friend, but you love onions while they crave chicken?
Pizza matrix is the way to go.
Feeling creative? Design your dream pizza by selecting your crust, sauce, and toppings individually.
½ & ½ Pizzas, get both your favourites on one pie!
Choose two different toppings or sauces for each half, creating a pizza that satisfies everyone.
5. Split billing by seat
With Vouch POS, items are taken as orders customer wise. This makes it easier to prepare and bill the customers specifically based on their orders at a table.
We also have the option of splitting the billing of a single item by seat. It is easy to take orders guest-wise on a table to simplify the billing process.
If a group arrives, orders wine to share, and places individual food orders. They then request separate bills.
Then there is nothing to worry about with Vouch POS. Our ‘Split by seat’ feature is perfect for this!
It allows each person to order their food separately based on their seat assignment. Any shared items, like your wine, can be easily divided equally among those who ordered it.
This makes splitting the bill at the end a breeze!
6. Caller Id Integration
Customers frequently provide the same contact information during transactions, which can be tedious for both them and your staff.
With Vouch POS, the customer gives their name, number and preferences for the first time they are there. Later their profile is automatically populated when they give a call to the restaurant to place another order.
Owing to the caller Id integration in the system, it is easier to fetch the customer details with a single click when they place the orders.
The callers are easily identified, their past orders and preferences are displayed making it easier to take their orders.
Subsequently, when a returning customer’s profile is recognized by Vouch POS, their information is automatically filled in, streamlining the process.
No more repetitive allergy warnings, just happy, informed customers! Vouch POS saves you both time and ensures a smoother experience for your valued patrons.
7. Future Order
The future order feature ensures your party time isn’t delayed. Friends can be late, but not the food.
Vouch POS makes sure that doesn’t happen. It helps you plan ahead so your plans don’t fall apart because no one can cook.
The purpose of the future order is to help you place orders for any planned event at your house, a party, or just your close friends coming over.
Imagine this: it’s Friday, you have planned a movie night with friends, and nobody wants to cook. You’re craving pizza, but the thought of waiting on hold or dealing with a busy website ruins the mood.
This is where the future order feature comes in. It lets you schedule your pizza delivery for any future time or date that suits you.
Skip the last-minute scramble and have your delicious meal ready when you want it!
Lock in your order details today. Get exactly what you crave, even during peak hours.
No more worrying about sold-out favorites or long wait times.
8. Cash drawer
Every cash sale automatically triggers the cash drawer to open, eliminating the need to fumble for keys or worry about forgetting to open it. This smoothes checkout and reduces errors.
Integrated systems provide instant access to cash flow and transaction data. You can say goodbye to manual calculations and hello to accurate reports at your fingertips.
Imagine it’s a busy saturday night, and your restaurant is packed. Customers are placing orders, and the lines are growing. Suddenly, the receipt printer jams, halting the entire checkout process.
The struggle is real, manually tracking cash payments and receipts can be a time-consuming nightmare, especially during peak hours. Reconciling cash drawers at the end of the night often leads to delays and frustration.
Then cash drawer integration eliminates these hassles completely!
Cash drawer integration isn’t just about convenience, it’s about efficiency and security. Focus on running your restaurant, and let our technology handle the rest!
9. Label Prints
To ensure the accuracy of orders and maintain high customer satisfaction, print labels and affix them to to-go containers.
This practice guarantees that each order holds the correct items.
By reducing packaging errors, you enhance the overall quality of your orders and build a reputation for reliability and attention to detail.
Correct orders lead to happy customers who are more likely to return and recommend your service ensuring higher satisfaction.
Streamlined packaging processes reduce time spent double-checking orders, allowing staff to focus on other tasks.
Labelled containers present a polished, professional image, reinforcing your commitment to quality.
10. Loyalty
The Vouch POS restaurant loyalty and promotion system eliminates the guesswork in rewarding your regular customers, providing you with valuable insights into what works for them and what doesn’t.
1. Data-Driven Insights: By closely monitoring customer ordering patterns, feedback, average order value, and various other metrics, you gain a comprehensive understanding of customer preferences and behaviors.
2. Targeted Promotions: Use these insights to craft targeted upselling offers, promotions, and discounts that resonate with your customers.
This personalized approach ensures that your marketing efforts are effective and well-received.
3. Seamless Reward Qualification: The Vouch POS system automates the process of determining which customers qualify for specific rewards and promotions.
This automation removes the hassle and potential errors of manual qualification, ensuring a smooth and efficient rewards system.
4. Customer Appreciation: Wondering how to show appreciation to your loyal customers?
Rewards and coupons are excellent strategies to keep them coming back. The Vouch POS system makes it easy to distribute these incentives, reinforcing customer loyalty and encouraging repeat business.
5. Enhanced Customer Loyalty: Regularly rewarding your loyal customers fosters a strong relationship and builds long-term loyalty.
Satisfied customers are more likely to return and recommend your business to others, driving growth and success.
With the Vouch POS system, you can effortlessly identify what delights your customers and tailor your offerings to meet their needs.
11. Timecard and payroll
In your bustling restaurant, time is money, and every second counts.
As a restaurant owner, you juggle countless responsibilities daily. From ensuring the kitchen runs smoothly to keeping customers happy, your plate is always full.
But managing payroll drains a lot of your energy and time. Discrepancies are a common headache, leading to frustrated employees and a stressed-out you.
Suppose you have a busy store with an employee behind the counter. They only need access to specific information to do their job well. Additionally, you need to track their hours to ensure accurate payroll.
The bigger question is how can this be achieved?
Here’s a Solution, employees can easily clock in and out of their shifts using Vouch POS.
This eliminates manual tracking and ensures accurate payroll calculations based on actual working hours.
As your staff arrives and leaves, their hours are logged and updated in real time with our system.
They can access the system only with the PIN or via biometric. This enhances the security and helps you get precise time cards of all the staff members.
No more manual entries, no more errors. The system captures every second worked, ensuring precise payroll calculations.
Your employees are happier, knowing their paychecks are accurate.
Smit Nebhwani is a tech entrepreneur with expertise in successfully building SAAS based products. Boasting over a decade of experience in the startup sector, he takes pleasure in sharing valuable insights on all facets of SAAS products. His extensive experience in the digital signage sector has established him as a reputable authority in the industry, and he channels this expertise through some valuable content. In his free time, Smit enjoys music, travelling and spending time with his family.
- 1. Run Your Business
- 2. Quick Service Restaurants
- 3. Full Service Restaurants
- 4. Marketing
