Getting Started + Onboarding
Getting started with Vouch POS is simple and quick. You can reach out to us at info@vouchpos.com or schedule a call with our team.
From your first interaction to the complete setup, our team will guide you every step of the way right from understanding your requirements to installation, training, and going live. We ensure a smooth and hassle-free onboarding experience.
We offer both guided and self-serve onboarding options to suit your comfort level. If you prefer to set things up independently and are familiar with POS systems, our support team will be available to assist you whenever needed.
However, if you’d like a more hands-on experience, our dedicated onboarding team is here to help with everything, from hardware setup and menu programming to staff training and installation, ensuring you’re fully equipped to run your operations seamlessly.
Yes, we provide both an onboarding specialist and a dedicated account manager to support your journey with Vouch POS.
Your onboarding specialist will walk you through the initial setup, including hardware configuration, software training, and menu setup. Post-launch, your account manager will be your go-to contact for ongoing support, updates, feature guidance, or any assistance you need to ensure continued success with Vouch POS.
Yes, we make transitioning to Vouch POS seamless. Our menu programming team can import your existing menu, employee data, and other key information from your previous POS system.
We’ll also train you on how to manage and update your menu independently moving forward, giving you the flexibility to fully control your menu updates.
We do not enforce the long term contract on our customers. To get started with payment processing, a standard merchant agreement is required. Once you confirm, our team will guide you through the onboarding process with a clear step-by-step checklist.
Hardware
POS Terminals required to be purchased from Vouch POS since they have the encrypted keys for payment processing.
For kitchen display and cash drawers, you can go for any standard hardware or if you already have them, you can reuse them. We support Epson printers, you can get them from us or procure directly from your side.
We work with a wide network of hardware distributors, so we’ll ensure you get the best possible rates on your hardware.
Vouch POS fully supports mobile and handheld POS terminals, which allows your staff to take orders and payments on the go.
Yes, Vouch POS fully supports mobile and handheld POS terminals, which allows your staff to take orders and payments on the go.
Yes, we offer hardware bundles based on your custom requirements.
Yes. Our Vouch Compact hardware includes a 7” built-in customer-facing display with integrated credit card processing.
Customers can review and confirm their orders, make tap-and-go payments, add tips, check and redeem their loyalty points all from the same screen, making checkout faster and more transparen
Vouch POS is compatible with Epson printers. You can use them as receipt printers, kitchen printers, or label printers based on your setup and needs.
Setup
We offer Vouch Compact, an all-in-one POS hardware solution that includes:
- An ordering terminal
- A customer-facing display for real-time order confirmation
- An integrated credit card reader for quick tap-and-go payments
The system is fully plug-and-play, requiring no technical expertise. Once you receive the hardware, it takes just a few minutes to get it up and running.
Once you sign up, we aim to have you fully operational within 7 working days. This includes:
- Custom menu programming
- Hardware dispatch and delivery
- Complete setup and onboarding support
Our team ensures a smooth and timely transition so your operations aren’t disrupted.
Yes, remote setup is absolutely possible and is what most of our clients prefer. The Vouch POS system is designed to be user-friendly and plug-and-play, so it requires no complicated configuration or technical knowledge.
Our support team can access the system remotely to assist with setup, customization, and testing, all without needing to be on-site.
However, if you prefer an on-site installation, we do offer that as well through our local deployment teams, depending on your location.
Training & Support
Yes, full training is included as part of your onboarding. Post onboarding as well if you have any queries or need another training, our dedicated account manager and support team will always be available to guide you.
Absolutely. You can access our library of step-by-step training videos anytime on our YouTube channel. These are perfect for refreshing your knowledge or training new staff.
Yes, we do. We offer one-on-one live training sessions where our team walks you through the system in real time. You can easily book a session here: Schedule a Call
We offer support across all key channels. You can reach us via email at info@vouchpos.com, call us directly at +1 315 915 5787, or connect through live chat on our website.
Subscription Cost
We offer three flexible subscription plans – Free, Plus, and Enterprise – designed to suit the needs of different types and sizes of restaurants. Each plan comes with varying features and levels of support.
You can explore the full breakdown of features and pricing here: https://vouchpos.com/pricing/
No, we do not charge per terminal or user for the software.
You only pay for the hardware you need (such as the POS terminal, printer, or KDS). Once your subscription is active, you can use the software on multiple devices at no additional software cost, making it scalable as your business grows.
Yes, absolutely.
All subscription plans include ongoing support, system updates, and new feature releases at no extra cost. We’re constantly enhancing Vouch POS based on real feedback from restaurant owners like you, and all improvements are passed on directly to you.
You can learn more about the processing fees on this page – https://vouchpos.com/pricing/
If you have high volume every month or processing over 100k monthly, you can reach us out at info@vouchpos.com or your account manager for customized rates.
Yes, we have a legally compliant credit surcharge program called Reward Pay where you can pass the credit card fees to your customers. The system automatically calculates and discloses the surcharge to customers at checkout, keeping the entire process transparent and within legal guidelines.
Payment processing is fully integrated and bundled with Vouch POS for a seamless checkout experience.
We currently work with our trusted payment processing partner to ensure smooth, secure, and compliant transactions. At this time, using an external payment provider is not supported, as our system is optimized to work best with our integrated solution for faster settlements and real-time reporting.
The restaurants can opt for the payment on the same day or the next day.
Yes, our POS, online ordering platform and mobile app supports a wide range of payment methods, including major credit and debit cards, Apple Pay, Google Pay, loyalty credits, and gift cards. This gives customers the flexibility to pay the way they prefer, whether it’s contactless, digital, or traditional methods.
POS Operations
Vouch POS is a cloud-based system that gives you the flexibility to access and manage your operations from anywhere.
It’s also designed to handle internet outages seamlessly, with offline mode built-in. Your team can continue taking orders without interruption, and everything syncs automatically once the connection is restored.
During an outage, all orders are securely stored locally on the device. Once your internet connection is restored, the system automatically syncs all pending transactions to the cloud, ensuring your sales data and reporting stay accurate, without any manual work required.
Yes, offline payments are supported with Vouch POS, however restaurants need to understand the risks associated with it.
Orders are sent to the POS in real time. The orders will be fired to the kitchen printers based on your configuration like immediately or a few minutes before the pickup or delivery time.
Yes, we are integrated with DoorDash drive where cashiers can book drivers for on-call orders or drivers can be assigned on demand for online orders.
Yes, menu items can be restricted to POS only and such that they are hidden in online orders, mobile app and third party orders.
Commission Free Online Ordering & Branded App
The online ordering site that you will receive from Vouch will have your logo, banner and branding. The color theme of the website will be customized based on your branding color palette.
Yes, the mobile app is mobile-optimized. Adding to that, you also get access to the branded Mobile App where your customers can download the application to place orders directly.
Yes, customers can place orders in advance for a later date and time. This is perfect for planning meals ahead, whether it’s for a busy workday lunch or a weekend gathering. The system allows users to select the desired pickup or delivery time during checkout, helping you manage kitchen operations more smoothly.
Yes, we give both catering and express catering to help you reach more customers.
Yes, you have full control over when your online ordering is available. You can schedule operating hours, block off specific time slots, or temporarily disable ordering during rush hours, holidays, or unexpected downtimes. You can do it from POS as well as the back office. This ensures you never get overwhelmed and can maintain consistent service quality.
The delivery chargers can be passed fully or partially on the customers or restaurants can opt to pay fully in case of high ticket orders.
Yes, different pricing can be configured for POS and online ordering from the back office.
Kitchen Display System
Yes, KDS systems track order prep times and completion rates, giving you insights into kitchen performance and efficiency. These analytics can help identify bottlenecks, manage staff performance, and improve turnaround times.
Third Party Order Integration
Yes, the POS supports third party order integration where all the orders are sent to the POS in real time.
Yes, the POS menu can be synced with the third party ordering as configured by the restaurants for all the channels like UberEats, Grubhub & DoorDash in real time. You don’t need to login to the third party platforms to manage the orders.
Yes, for more details, you can reach us out at info@vouchpos.com or get in touch with your account manager.
Yes, you can pause or disable third party orders from POS in case of rush orders or owing to any other operational reason.
Loyalty & Promotion
Yes, Vouch POS has a very customer driven loyalty and promotion program to increase your repeat customers as well as increase your sales and reach. We recommend a reward based program where customers can be rewarded a point per dollar based.
They will get a value voucher ($5 or $10) voucher or item voucher (free menu item) once they reach a threshold. They can redeem this voucher in their next order.
The loyalty program is supported in the POS, online ordering and mobile app ordering.
Yes, we have the campaign feature which can be configured on demand in case of any events or festivals. We also have the ability where lazy customers who have not placed orders for 60 days or more can automatically reach out via SMS or mail with a voucher to prompt them to place orders.
Catering & Event
A restaurant can create or generate an estimate for a catering or event order and share it with the customer. The customer can approve and make the payment.
It helps create customized quotes, get payments and track them. This helps maintain the communication seamless.
Yes, you can accept the deposit and the remaining payment can be taken at a later stage once the order is fulfilled.
Once the customer confirms the order, it is sent to the POS directly based on the configuration done by the restaurant.
You can generate professional quotes or custom event order forms with all necessary details like menu selections, guest count, date/time, and special instructions. These can be shared with customers via email from the dashboard to get approval before converting them into confirmed orders.
Owner App
The owner app is where the restaurant owner can login in and access the analytics from anywhere to oversee the operations of their restaurants.
The app is updated in real time so whenever the restaurant owner logs to the app, they get access to the real time data.
You can access real-time sales reports, hourly sales trends, best-selling items, refund, discount and void summaries.
Yes, the app is cloud-based and works on mobile devices, so you can track sales and performance data from anywhere.
Yes, the app provides reports on staff hours, labor costs, inventory usage, and food cost percentages to help you optimize operations.
Yes, product wise summary based on day, week, month or custom date range can easily be accessed from the app.
